Movie Mars

How can we help you?


What payment types do you accept?

Payment Options



Will I be charged sales tax?

North Carolina residents will be charged sales tax.


How do I pay for my order, and what is my total?

To make payment via credit card or Paypal, please use the Check Out button. Payments are processed through PayPal, but you do not need to create a PayPal account. If you have ordered more than one item, all of your purchases will be automatically combined in the Check Out process.


I have not received my item(s). When can I expect my order to arrive?

All items ship via United States Postal Service methods in a timely fashion. On occasion, inefficiencies in the USPS delivery system can cause slower-than-anticipated transit time. Please allow all shipments up to two weeks (domestic) or 3 weeks (international) to arrive before contacting us for further information. Thank you for your understanding and patience.


I have not received my item(s). What are my options?

Please contact us at customerservice@moviemars.com so we may assist you.


I received part of my shipment. Where is the rest?

Packages often ships from our warehouse in partial shipments. The remainder of your order should be on its way.


Do you ship internationally?

No, we do not ship internationally at this time.


Do you ship to U.S. military bases?

No, we do not ship to U.S. military bases at this time.


Can I pick up my order personally and save on my Shipping and Handling fees?

Unfortunately, we do not currently have a customer service center for pickup of items. We ship all items to our customers directly.


How can I get a replacement for a damaged or incorrect item?

Please contact us at customerservice@moviemars.com so we may assist you.


What is your privacy policy?

Please click here to view our privacy policy.